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Legal Documents

Terms of Service

Last updated: January 20, 2026

Welcome to Indo Marketplace. By accessing or using our website at indo-shop.com (the "Site") and any services provided through the Site (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By accessing or using Indo Marketplace, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Account Registration

2.1 Account Creation

To access certain features of our Services, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2.3 Guest Checkout

We offer guest checkout options for users who prefer not to create an account. Guest users are still bound by these Terms when making purchases.

3. Products and Orders

3.1 Product Descriptions

We strive to display our products as accurately as possible. However, as our products are handcrafted by artisans, slight variations in color, size, pattern, and finish may occur. These variations are part of the authentic, handmade nature of our products and are not considered defects.

3.2 Pricing

All prices are displayed in US Dollars (USD) unless otherwise indicated. We reserve the right to change prices at any time without notice. Prices displayed at the time of your order will apply to your purchase.

3.3 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.

3.4 Payment

We accept payment through Stripe and other payment methods as displayed at checkout. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge your payment method for the total order amount.

4. Shipping and Delivery

Please refer to our Shipping & Delivery Policy for detailed information about shipping methods, timeframes, and international shipping considerations.

5. Returns and Refunds

Please refer to our Returns & Refunds Policy for detailed information about our return process, eligibility, and refund procedures.

6. Intellectual Property

6.1 Our Content

All content on the Site, including text, graphics, logos, images, product designs, and software, is the property of Indo Marketplace or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.

6.3 User Content

If you submit reviews, comments, or other content to the Site, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, and display such content in connection with our Services.

7. Prohibited Conduct

You agree not to:

  • Use the Services for any unlawful purpose or in violation of these Terms
  • Interfere with or disrupt the Services or servers or networks connected to the Services
  • Attempt to gain unauthorized access to any part of the Services
  • Use any automated means to access the Services without our permission
  • Impersonate any person or entity or misrepresent your affiliation with a person or entity
  • Upload or transmit viruses or other malicious code
  • Engage in any conduct that could damage our reputation or goodwill

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INDO MARKETPLACE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

  • Your use or inability to use the Services
  • Any unauthorized access to or use of our servers or any personal information stored therein
  • Any interruption or cessation of transmission to or from the Services
  • Any errors or omissions in any content

Our total liability to you for any claims arising from or related to these Terms or the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Indo Marketplace and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and Indo Marketplace regarding your use of the Services.

15. Contact Us

If you have any questions about these Terms, please contact us at:

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