Shipping & Payment
Everything ships from India, delivered duty paid. The price you see is the price you pay: it includes customs duty and VAT, and nothing further is due on delivery.
1. Payment methods
Payments are processed by Stripe Payments Europe, Ltd. The methods offered to you are determined by Stripe and may depend on your country and your device.
2. When payment is taken
Payment is taken when you place the order — when you press the order button on the payment step, not when the goods are dispatched. Your order is an offer; the contract is concluded when we send you an order confirmation by email. See our Terms, section 2.
3. Shipping costs
One flat rate, the same for every destination we ship to:
| Destination | Shipping cost |
|---|---|
| Order value of €100.00 or less | €10.00 |
| Order value above €100.00 | Free |
The threshold is strictly above €100.00: an order of exactly €100.00 pays the €10.00 flat rate. Shipping is shown separately in the cart and again in the order summary directly above the order button, before you are bound.
All prices include VAT and customs duty. There is nothing to pay on delivery.
4. Where we ship
Checkout offers 32 destinations: the 27 EU member states plus Iceland, Liechtenstein, Norway, Switzerland and the United Kingdom. No other destination can be selected.
If your country is not in the list at checkout, we cannot ship to you today.
5. Delivery times
Two figures make up a delivery window: the time a piece takes to make, and the time it takes to travel. Only made-to-order pieces have a making time.
| Product | Making time | Transit | Total |
|---|---|---|---|
| Made-to-order | 10–14 days | 5–11 days | 15–25 days |
| Stocked | none | 5–11 days | 5–11 days |
| Gear | none | 5–11 days | 5–11 days |
Days are calendar days from the order confirmation. The delivery date shown on each product page is computed from the same figures.
6. Customs and import charges
Nothing. Every shipment is sent delivered duty paid (DDP): customs duty and import VAT are included in the price you paid and are settled by us, not by you. No carrier will ask you for money at the door.
7. Carriers and tracking
You receive a shipping confirmation by email with a tracking number when your order leaves.
8. Contact
For questions about shipping or payment:
- Email: support@indo-shop.com
- Subject line: Include your order number.