Shipping & Payment

Last updated: August 27, 2026

Everything ships from India, delivered duty paid. The price you see is the price you pay: it includes customs duty and VAT, and nothing further is due on delivery.

1. Payment methods

Payments are processed by Stripe Payments Europe, Ltd. The methods offered to you are determined by Stripe and may depend on your country and your device.

AWAITING A LAWYER — NOT YET DRAFTED

[[TODO-ST]] The list of payment methods actually enabled cannot be read from this codebase. app/api/create-payment-intent/route.ts:115 sets `automatic_payment_methods.enabled = true`, which delegates the choice to the Stripe Dashboard at runtime. Art. 246a § 1 Abs. 1 Nr. 7 EGBGB requires the accepted means of payment to be stated. Read the enabled set out of the Stripe Dashboard and list it here. Nothing is listed in the meantime, because guessing would be inventing.

2. When payment is taken

Payment is taken when you place the order — when you press the order button on the payment step, not when the goods are dispatched. Your order is an offer; the contract is concluded when we send you an order confirmation by email. See our Terms, section 2.

3. Shipping costs

One flat rate, the same for every destination we ship to:

Destination	Shipping cost
Order value of €100.00 or less	€10.00
Order value above €100.00	Free

The threshold is strictly above €100.00: an order of exactly €100.00 pays the €10.00 flat rate. Shipping is shown separately in the cart and again in the order summary directly above the order button, before you are bound.

All prices include VAT and customs duty. There is nothing to pay on delivery.

4. Where we ship

Checkout offers 32 destinations: the 27 EU member states plus Iceland, Liechtenstein, Norway, Switzerland and the United Kingdom. No other destination can be selected.

If your country is not in the list at checkout, we cannot ship to you today.

5. Delivery times

Two figures make up a delivery window: the time a piece takes to make, and the time it takes to travel. Only made-to-order pieces have a making time.

Product	Making time	Transit	Total
Made-to-order	10–14 days	5–11 days	15–25 days
Stocked	none	5–11 days	5–11 days
Gear	none	5–11 days	5–11 days

AWAITING A LAWYER — NOT YET DRAFTED

[[TODO-ST]] EVERY FIGURE IN THE TABLE ABOVE IS A PLACEHOLDER AND MUST NOT GO LIVE AS A COMMITMENT. lib/delivery-window.ts states so in its own header: `products.lead_time_days_min` and `_max` are NULL on all 39 rows because neither brand package supplied a lead time, so `STAGING_PLACEHOLDER_MAKING_DAYS` (10–14 days) and `STAGING_PLACEHOLDER_TRANSIT_DAYS` (5–11 days) are used instead. They are derived from design system §07b's own numbers, which makes them defensible as a default and does not make them any supplier's SLA. Before go-live: obtain a making SLA and a dispatch SLA from each supplier, write them to the product rows, and restate this table from them.

Days are calendar days from the order confirmation. The delivery date shown on each product page is computed from the same figures.

6. Customs and import charges

Nothing. Every shipment is sent delivered duty paid (DDP): customs duty and import VAT are included in the price you paid and are settled by us, not by you. No carrier will ask you for money at the door.

7. Carriers and tracking

You receive a shipping confirmation by email with a tracking number when your order leaves.

AWAITING A LAWYER — NOT YET DRAFTED

[[TODO-ST]] No carrier is named here. The carrier set is not fixed in this codebase — app/admin/orders/[id]/page.tsx offers a dropdown and lib/email/templates/ShippingUpdateEmail.tsx defaults to a US carrier, both of which are wrong for this market and are being corrected separately (chunk E.2). Name the carriers here once they are decided; Art. 246a does not require it, but a tracking email that names one and a shipping page that names another is worse than a page that names none.

8. Contact

For questions about shipping or payment:

Email: support@indo-shop.com
Subject line: Include your order number.

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